Welcome to DG1 support.

Shipping methods

  1. Navigate to the Settings page in your DG1 admin panel and click Shipping methods.

shipping methods

The page with a list of all your shipping methods will appear.

Here you can Edit edit your shipping methods if you wish to change the information or rename them. Just be sure to click Submit submit. for any changes to be applied. You can also Delete delete your shipping method.

  1. To add a new shipping method, click Add add.
    • Choose the type of your new shipping method from the drop-down menu in the pop-up window (example: Pickup on location, GLS...), or add a custom shipping method.


  1. Once you select the type, click Add add.
  2. Enter the details for your new shipping method:
    • Shipping method name: Set the name of your new shipping method or leave it as it is, for instance DPD.
    • Shipping method description: Enter a description for the new shipping method (optional)
    • Default tracking URL: Set a default tracking URL for this shipping method. This URL will be then visible in each edited order in your back end. All you will have to do is add a tracking number to each order.

      Note! Advanced users can include a placeholder {trackingNumber} which will be replaced with the tracking number of the order.

    • Available in: In this section you can limit the use of this shipping method to specific continents, countries or states. Use the small arrows tree collaps to collapse or expand the tree structure and select the check box point next to the name of each continent/country you wish to select (the green check mark will appear check).

      Note! The system will only show you the countries which you have enabled in your Site settings. To enable shipping to other countries, go to Site -> Edit site ->Store settings -> Shipping

add settings

  1. Confirm your new shipping method with Submit submit.
We’re here for you
If you have any questions or concerns, our Help Center might have the answers you’re looking for.

Online support center

If you encounter any problems, submit a ticket through the online support center and our team will get back to you as quickly as possible. You will continue to be updated as we work toward a solution.

Submit your ticket

Live support

During business hours we can assist you through online chat. It’s built right into our website - no plugins or installs needed. Please click help button on the left side at the bottom of this page.

Remote desktop support

For members having specific technical issues, we also provide remote desktop support.


Browser upgrade Recommended
Our website has detected that you are using an outdated browser that will prevent you from accessing certain features.
Use the links below to upgrade your existing browser.
0 Cart
0 Add all flipped products to cart Flipped