Welcome to DG1 support.

Shipping costs

  1. To add costs to your shipping methods, navigate to Settings and click Shipping costs.

    shipping cost

    The list of all your shipping costs appears.
    table list

  2. To add a new shipping cost click Add add.


  3. Enter details about the new shipping cost:
    • General settings
      • Title - the title is intended for your reference and will not be visible in the front end.

        Note: Since you will be able to use the same shipping method for different types of conditions and costs, we suggest you use the Title for exact explanation. For example: DPD 0-100€ Europe.

      • Customer type: Choose “All customers” or limit the rule so that the shipping cost is available to either individual customers or companies only.
      • Select the Shipping method, for example: DHL.
      • To activate the shipping cost, the Status has to be set to Enabled.
    • Conditions
      In this tab you can set the conditions under which the shipping costs will be charged to your customers.
      • Calculate price based on: Choose the basis for applying the condition, which can either be Quantity, Order sum, Weight, Package capacity or Volume.
      • You must set an interval From and To. Example: You will choose the “Order sum” and set interval from 0 EUR to 100 EUR.
      • From/To: Depending on the selected method for calculating the price, select the interval within which the shipping cost condition will be applied.

      Note: You can add multiple shipping cost conditions to one shipping method, of which only one has to be fulfilled for the shipping cost to be valid.

      Example: If you set the first condition where the price is calculated based on the “Order sum” with an interval from 0 EUR to 100 EUR and add a second condition where the price is calculated based on the “Quantity” from 0 to 20 pieces, this particular shipping cost will be charged to customers who either spend up to 100 euros or buy up to 20 items.


    • Shipping Destinations

      Select the countries you will ship to and specify the shipping cost. Example: Germany - 3,95 EUR.
      If your shop is delivering to multiple countries, you can add more countries by clicking +Add new country at the bottom of the page.
      To remove a country from the list, click X Remove under the country you wish to remove.

      shipping costs

    • Additional (shipping) charges

      You can add additional shipping costs for special requirements such as refrigerated and fragile. If Charge per product is checked, then this cost will be added to each product. If left unchecked, the cost will be charged per cart.

      additional costs

  4. To save the new shipping cost, click Submit submit.

You can create different shipping costs for the same type of shipping method. The system will choose the one with the highest shipping cost per shipping method.
Example: If shipping 1 to 50 pieces would cost 10 EUR, but you are also selling very heavy products, which means the cost per shipping will be higher, you can set the shipping cost weight as well. Simply set another condition whereby 20 to 200 kilograms costs 50 EUR. The system will automatically choose the shipping cost per weight.

Note: Generally you should be able to avoid this type of situations, but knowing this can be useful in case you are selling a variety of products of different shapes, sizes and weights. You can prepare several additional shipping methods and add shipping costs accordingly, but be careful, as the more shipping costs you prepare the more thorough you have to be.

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