Welcome to DG1 support.

Setting up Braintree

  1. To add Braintree as your payment method, you will need to choose the Payment method name and fill out the following form:

    braintree details

  • Once you have your Braintree profile, you must copy/paste the following information into the above form:
    • Payment method name
    • Your merchant ID
    • API public key
    • API private key
    • Merchant for your shop’s currency

Here are short instructions on where to access them:

  • Open your Braintree profile, click the Cogwheel and select API.

braintree API

  • Click View on the API Keys page, where you can find the following information:
    • API Public key (Public key)
    • API Private Key (Private key)
    • Merchant ID

braintree ApiKey

  • To obtain the data needed for the Merchant for your shop’s currency field, click the Cogwheel in your Braintree profile and select Business.


This is where you will find the Merchant Accounts from where you can copy a Merchant Account ID into your Merchant for your shop’s currency field.

  • Optional:
    • You can check Settle payments automatically. This means the payments will happen automatically, otherwise the payments will have to be settled manually in Orders section.
    • You can set Provision amount. Example: 30 cents.
  1. Add any additional settings to the payment method and click Submit submit.

Important! Before publishing your site (going live), be sure to check if you are using production credentials for Braintree.

On the Payment methods page you can Edit marketing form edit details about all your payment methods and confirm any changes you’ve made by clicking Submit submit.
This is where you can also disable/enable the payment method by clicking yes or no in the list of payment methods. You can do this separately for Shop and Booking.


We’re here for you
If you have any questions or concerns, our Help Center might have the answers you’re looking for.

Online support center

If you encounter any problems, submit a ticket through the online support center and our team will get back to you as quickly as possible. You will continue to be updated as we work toward a solution.

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During business hours we can assist you through online chat. It’s built right into our website - no plugins or installs needed. Please click help button on the left side at the bottom of this page.

Remote desktop support

For members having specific technical issues, we also provide remote desktop support.


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