Welcome to DG1 support.

How to save .CSV file

In your spreadsheet go to:
1. Save as.
2. Select file type: .csv.
3. File name.
4. Keep the current format.
5. Character set = UNICODE UTF-8.
6. Field delimiter is a comma (you can choose another).
7. Text delimiter (example: “quote mark”) will be added automatically - quote all text cells (check).
8. OK.

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If you have any questions or concerns, our Help Center might have the answers you’re looking for.

Online support center

If you encounter any problems, submit a ticket through the online support center and our team will get back to you as quickly as possible. You will continue to be updated as we work toward a solution.

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During business hours we can assist you through online chat. It’s built right into our website - no plugins or installs needed. Please click help button on the left side at the bottom of this page.

Remote desktop support

For members having specific technical issues, we also provide remote desktop support.

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