Welcome to DG1 support.
GETTING STARTED GETTING STARTED
SETTINGS SETTINGS
SHOP SHOP
MARKETING MARKETING
WEB CMS WEB CMS
BOOKING BOOKING
BIG DATA BIG DATA

Carts

  1. To get an overview of your carts, navigate to SHOP -> Orders in your DG1 platform.
  2. Click More more button in the top right corner of the Orders page and select Carts from the drop-down menu.
  3. To filter Filter button carts by ID, Status, Email, Cart value, Created and Modified date, select or enter the filter criteria in the input field of the respective column.
  4. To see the contents of individual carts, click View view on the right-hand side of the selected cart. This will open the overview of the cart with details about the user, cart value, cart status and the order, which the cart belongs to. You can also view the products that have been placed in the cart and Edit edit them.

WARNING: When applying changes to products in carts, you are changing products in your catalog not just in the cart, so all the changes you make will apply to other orders/carts as well, so be careful with how much and what you change.

View carts

We’re here for you
If you have any questions or concerns, our Help Center might have the answers you’re looking for.

Online support center

If you encounter any problems, submit a ticket through the online support center and our team will get back to you as quickly as possible. You will continue to be updated as we work toward a solution.

Submit your ticket

Live support

During business hours we can assist you through online chat. It’s built right into our website - no plugins or installs needed. Please click help button on the left side at the bottom of this page.

Remote desktop support

For members having specific technical issues, we also provide remote desktop support.

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