Welcome to DG1 support.

GETTING STARTED GETTING STARTED
SETTINGS SETTINGS
GETTING STARTED SHOP
MARKETING MARKETING
WEB CMS WEB CMS
BOOKING BOOKING
THEMES THEMES

Adding contact manually

  1. Go to Shop section in your DG1 platform.
  2. Click Contacts.

contact

  1. Click Add add.

add contact

  1. Enter contact info:
    • Enable the status.
    • Add an internal Code for your contact (optional).
    • Balance status is set to Lead, but you can change it to Buyer.
      • Lead is an expression used for contacts who are saved in your contacts but have not completed a purchase yet. Contacts added to your mailing lists through completing a purchase in your shop are automatically added to a default mailing list and are set as Buyers.
    • Add Title, First name, Middle name if available, Last name, Gender, Date of birth and Owner.
      • The owner is the one who is an administrator and is adding a contact to the list.
    • Go to E-mail and click Add new add new customer.
      Type in email and select whether it is Home, Work or Custom email. If it is custom just select Custom and add description. Email must be enabled in order to work. You can add multiple emails but make sure to make one of them Default.
    • Add Mobile phone number. The same type of rules apply as with email.
    • Do the same with the telephone.
    • Go to Addresses, select marketing and add an address. Add multiple addresses by clicking Add address add address.

Add New Contact

The attribute groups you added to all your contacts are visible when adding a new contact manually therefore it is easy to fill in the information of all attributes.

add new contact custom attribute

Under Notifications you define permissions to notify contacts about your offers/sales and other marketing actions within specific mailing lists and through specific channels. You have a default mailing list, which is a general sales list. Global notifications will be checked and added automatically.

Add New Contact Notifications

Note: The best way to gather information about your contacts is through forms. There is a special tutorial about forms so it is highly recommended you see it. Forms are the easiest and the best way to get your potential clients to turn into your buyers. When filling a form, your website visitors will automatically subscribe to your notifications and you will have all the control to direct their data into desirable mailings list and/or segments according to their interests and according to the content of your form.

You have 4 channels that define the type of communication with your contact: E-mail, SMS, Call and Direct mail. If you want to add permissions for notifications, add a mailing list to which you would like to add a contact. By clicking the mailing list you add permissions for notifications. You can subscribe contact to specific channels within the mailing list.

Add New Contact Notifications  Permissions

To delete a contact from the mailing list, click Delete delete or uncheck all boxes.

Here you can add a contact to specific to specific Segment.

edit customer

If you have added attribute groups in your marketing section, the last thing you need to do is fill in the information within attribute groups.

  1. To save your contact click Submit submit.
We’re here for you
If you have any questions or concerns, our Help Center might have the answers you’re looking for.

Online support center

If you encounter any problems, submit a ticket through the online support center and our team will get back to you as quickly as possible. You will continue to be updated as we work toward a solution.

Submit your ticket

Live support

During business hours we can assist you through online chat. It’s built right into our website - no plugins or installs needed. Please click help button on the left side at the bottom of this page.

Remote desktop support

For members having specific technical issues, we also provide remote desktop support.

teamviewer

Browser upgrade Recommended
Our website has detected that you are using an outdated browser that will prevent you from accessing certain features.
Use the links below to upgrade your existing browser.