Welcome to DG1 support.

GETTING STARTED GETTING STARTED
SETTINGS SETTINGS
SHOP SHOP
MARKETING MARKETING
WEB CMS WEB CMS
BOOKING BOOKING
THEMES THEMES

Shipping costs

  1. To add costs to your shipping methods, navigate to Settings and click Shipping costs.

    shipping cost

    The list of all your shipping costs appears.
    table list

  2. To add a new shipping cost click Add add.

    add

  3. Enter details about new shipping cost:
    • General settings
      • Title - not be visible in the front end view

        Suggestion: Since you will be able to use the same shipping method for different types of conditions and costs, we suggest you use the Title for exact explanation. For example: DPD 0-100€ Europe.

      • Select the customer type: Choose “All customers”, but you can also choose “Individual customer or Company”.
      • You have to choose your Shipping method. Example: DHL.
      • The Status has to be Enabled.
    • Conditions
      • You set your conditions, under which this shipping method and this shipping cost will work. You have to create conditions, under which you will charge the shipping.
      • You can choose to calculate price based on: Quantity, Order sum, Weight, Package capacity or Volume.
      • You must set an interval From and To. Example: You will choose the “Order sum” and set interval from 0 EUR to 100 EUR.
      • You can add a new shipping condition, for example “Quantity”, so you will choose 0 pieces to 20 pieces. Under one shipping method you can add multiple conditions. If you add multiple cost conditions only one has to be fulfilled to make shipping cost valid. For this example, people have to spend up to 100 EUR or they have to buy up to 20 pieces and they will be charged this particular shipping cost.

      conditions

    • Shipping costs

      Select countries you will ship to. Select the country and add the shipping cost. Example: Austria - 5 Euros.
      You can add more countries if your shop is delivering to multiple countries.
      You can remove countries, if you want to delete the countries you are going to ship to by clicking Remove.

      shipping costs

    • Additional shipping costs

      You can add additional shipping costs: refrigerated and fragile. If Charge per product is checked then this cost will be added to each product. If unchecked the cost will be charged per cart.

      additional costs

  4. To save the shipping cost click Submit submit.
Examples:

You can create different shipping costs for the same type of shipping method. The system will choose the one with the highest shipping cost per shipping method. Example: if shipping 1 to 50 pieces would cost 10 EUR, but you are also selling very heavy products which means the cost per shipping will be higher, you can set the shipping cost weight as well. Simply set another condition whereby 20 to 200 kilograms costs 50 EUR. The system will automatically choose the shipping cost per weight.

Note: You should be able to avoid this type of situations, but this knowledge can be in case you are selling a variety of products of different shapes, sizes and weights. You can prepare several additional shipping methods and add shipping costs accordingly.
But be careful the more shipping costs you prepare the more thorough you have to be.

We’re here for you
If you have any questions or concerns, our Help Center might have the answers you’re looking for.

Online support center

If you encounter any problems, submit a ticket through the online support center and our team will get back to you as quickly as possible. You will continue to be updated as we work toward a solution.

Submit your ticket

Live support

During business hours we can assist you through online chat. It’s built right into our website - no plugins or installs needed. Please click help button on the left side at the bottom of this page.

Remote desktop support

For members having specific technical issues, we also provide remote desktop support.

teamviewer

Browser upgrade Recommended
Our website has detected that you are using an outdated browser that will prevent you from accessing certain features.
Use the links below to upgrade your existing browser.